Questions

Questions, answered properly.

Everything you need to know about the products, the routine, and how we ship. If it's not here, just ask.

How many products do I actually need? +
Most people need one. Sea Salt Spray for texture, Hair Clay for hold, Hair Styling Powder for root volume. The Styling Bundle gives you all three to mix as your hair and the day demand.
What hold and finish should I expect? +
Matte across the board, nothing wet or greasy. Hair Clay is medium-to-strong and reworkable; Sea Salt Spray is light, lived-in texture; Hair Styling Powder is grippy root lift. None of them leave residue or crunch.
Will it work on thick or fine hair? +
Yes. The clay works on thick, fine, and everything between, use less on fine hair. The powder is especially good for fine hair that falls flat by lunch.
What does it smell like? +
It depends on the product. Hair Styling Powder is fragrance-free. Sea Salt Spray carries soft notes of chamomile, and Hair Clay brings warm, ripe mango. Nothing overpowering, these are styling products, not cologne.
Do you ever discount? +
Yes. There is a first-order code, Subscribe & Save, and better value on the bundle. What we do not do is fake urgency: no countdown timers, no invented “was” prices, and no pretending a standing offer is about to end.
How does Subscribe & Save work? +
Choose Subscribe & Save on any product and it ships monthly at 15% off, with free shipping over $75 as usual. No minimum number of orders and no fee to stop.
How do returns work? +
Unopened products can be returned within 30 days: hit Request return on your order, we email you an RMA and the return address, you ship it back with any carrier (usually $4–6 at USPS), and the product price is refunded within 5 working days of arrival. Original shipping isn't refundable. Damaged or wrong item? Email a photo and we replace it immediately — no return needed. Full details on the Shipping & Returns page.
How do I cancel a subscription? +
Go to your account page, enter the email you subscribed with, and we email you a 6-digit code — no account or password needed. Verify it and hit Cancel. That's the whole process: no phone call, no chat queue, nothing to pay to stop, and the cancellation takes effect before your next charge. You'll get an email confirming it.
Where do you ship? +
We ship within the US only. Shipping is free on orders over $75, and a flat $9.95 below that. Everything ships USPS, tracked, arriving in 2 to 5 business days.
Are the products paraben-free? Are they vegan? +
All three are paraben-free, and the Hair Styling Powder and Hair Clay are sulfate-free. The full ingredient list is on every product page. They are not vegan, though: the Sea Salt Spray contains honey extract and the Hair Clay contains beeswax and lanolin.

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